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Printable Resources

Register for materials in this section to download worksheets, tools and activities that can be used during facilitation or discussions related to cultural competence.


Printable Resources can be used by:
  • HR and Training and Development professionals developing and implementing diversity and inclusion initiatives
  • Managers hiring and leading teams that include skilled immigrants
  • Employment service providers supporting employers and skilled immigrants

These resources are useful to help participants:
  • Recognize different responses when communication breaks down.
  • Describe challenges and obstacles which come up when communicating cross-culturally.
  • Identify elements which make cross cultural communication more effective.

Learning Activities

  • Course Code: CNP100

    Draw on this worksheet to compare the specifics of networking in another country and in Canada. 

    Use this tool: 

    • As a conversation starter when discussing networking techniques. 
    • As part of a facilitated activity in a training session or workshop.
    • To help broaden understanding of the impact of cultural differences on the networking process


  • Course Code: TBA100

    Effective communication skills are essential in a diverse workplace. The Tangram Builders and Architects activity is helpful to highlight the importance of various communication elements: eye contact, tone of voice, physical cues, feedback and vocabulary, to get your message across.

    Use this tool:
    • As a conversation starter for cross-cultural communication
    • As part of a facilitated activity in a training session or workshop
    • As a team building exercise to identify effective communication skills, apply effective communication skills in real life situations and recognize communication barriers in real life situations

  • Course Code: BMC100

    Become more familiar with Canadian workplace culture by exploring the language strategies typically used in business meetings.

  • Course Code: CDW100

    The ways in which people approach these tasks at work is influenced by cultural norms. This document provides a comparison of these differences through the lenses of both egalitarian and hierarchical cultures.

  • Course Code: CEH100

    The ways in which leaders should be treated and how employees at different levels within an organization should interact is coloured by cultural norms. This document provides a comparison of these differences through both egalitarian and hierarchical cultural lenses.